This object is in archive! 

Converting Email to Ticket

Archived Jim Ryan 6 months ago

Sometimes my customers will email me directly with a support request. I'd like to transfer that request into UseResponse so that we can assign it and track it.

If I forward the email to [email protected], then the author of the ticket is me. I can add the customer as a CC, but they won't be the author.

Is there a way to forward an email that a customer sent to me, but have the customer as the author/creator? Or can I edit/change the author/creator later, after forwarding?

Replies (1)


Hi Jim,

You can edit any ticket and set author even after ticket is created.


Replies have been locked on this page!