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Converting Email to Ticket
Sometimes my customers will email me directly with a support request. I'd like to transfer that request into UseResponse so that we can assign it and track it.
If I forward the email to [email protected], then the author of the ticket is me. I can add the customer as a CC, but they won't be the author.
Is there a way to forward an email that a customer sent to me, but have the customer as the author/creator? Or can I edit/change the author/creator later, after forwarding?
Hi Jim,
You can edit any ticket and set author even after ticket is created.
Hi Jim,
You can edit any ticket and set author even after ticket is created.
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