Converting Email to Ticket

Sometimes my customers will email me directly with a support request. I'd like to transfer that request into UseResponse so that we can assign it and track it.

If I forward the email to support@mydomain.com, then the author of the ticket is me. I can add the customer as a CC, but they won't be the author.

Is there a way to forward an email that a customer sent to me, but have the customer as the author/creator? Or can I edit/change the author/creator later, after forwarding?