We just noticed that all tickets were auto-completing after 5 days. This is a big problem for us since many of those tickets still need a response, and now it's impossible to find them.
Is there a way to find all tickets that were automatically closed by the automation rule?
Also, I'd like to change the automation rule to only close tickets if they are in "Awaiting Reply" status for five days, but do not automatically close tickets in any other status. Is that possible?