how do you resolve spam in the ticket system? So I have email that are from external alias emails come in that aren't actually spam. What do I do so they don't end up there in the future?
One of the reasons we mark some emails as spam - when there is "bulk" in headers. It means that it's mass mail. There are other algorithms that we don't disclose.
One of the reasons we mark some emails as spam - when there is "bulk" in headers. It means that it's mass mail. There are other algorithms that we don't disclose.
I just want to know how the Resolve and Resolve User things work. Most of the spam say 'Invalid forwarder!' under the status.
Some only give me a Resolve or delete option, others also give me a Resolve user or Delete user.
Anyway I click Resolve User and it gives me some user choices, but it's not clear what I'm doing. Which email is the problem that needs resolving? If I keep going what happens?
Thanks
I just want to know how the Resolve and Resolve User things work. Most of the spam say 'Invalid forwarder!' under the status.
Some only give me a Resolve or delete option, others also give me a Resolve user or Delete user.
Anyway I click Resolve User and it gives me some user choices, but it's not clear what I'm doing. Which email is the problem that needs resolving? If I keep going what happens?
I followed through with 'Resolve User' on one where the status was 'Undeliverable' and in the end it said 'Message Deleted' and now I can't find it anywhere. I was assuming that Resolving would move it out of spam and back into active topics or something. any documentation on how this all works? thanks.
I followed through with 'Resolve User' on one where the status was 'Undeliverable' and in the end it said 'Message Deleted' and now I can't find it anywhere. I was assuming that Resolving would move it out of spam and back into active topics or something. any documentation on how this all works? thanks.
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One of the reasons we mark some emails as spam - when there is "bulk" in headers. It means that it's mass mail. There are other algorithms that we don't disclose.
One of the reasons we mark some emails as spam - when there is "bulk" in headers. It means that it's mass mail. There are other algorithms that we don't disclose.
I just want to know how the Resolve and Resolve User things work. Most of the spam say 'Invalid forwarder!' under the status.
Some only give me a Resolve or delete option, others also give me a Resolve user or Delete user.
Anyway I click Resolve User and it gives me some user choices, but it's not clear what I'm doing. Which email is the problem that needs resolving? If I keep going what happens?
Thanks
I just want to know how the Resolve and Resolve User things work. Most of the spam say 'Invalid forwarder!' under the status.
Some only give me a Resolve or delete option, others also give me a Resolve user or Delete user.
Anyway I click Resolve User and it gives me some user choices, but it's not clear what I'm doing. Which email is the problem that needs resolving? If I keep going what happens?
Thanks
I followed through with 'Resolve User' on one where the status was 'Undeliverable' and in the end it said 'Message Deleted' and now I can't find it anywhere. I was assuming that Resolving would move it out of spam and back into active topics or something. any documentation on how this all works? thanks.
I followed through with 'Resolve User' on one where the status was 'Undeliverable' and in the end it said 'Message Deleted' and now I can't find it anywhere. I was assuming that Resolving would move it out of spam and back into active topics or something. any documentation on how this all works? thanks.
Replies have been locked on this page!