Email notifications for administrators

Yes, all your administrators and off. representatives will receive notifications once Response is added by default, except the author of response.

No settings are required for this. It works by default

Thank you for the super quick response, Stas!

Something must be off then because that hasn't been the behavior I'm seeing. I'm finding that authors receive email notifications for comments on their responses, but admins do not get email notifications for new responses.

Can you point me in the right direction for debugging this issue? Thank you!

We'll take a look during next hour

Awesome, thank you Stas!

We were unable to reproduce this problem, notifications are working as expected.

Code, that is responsible for notifications on new responses could be found at:

/application/modules/system/handlers/Events.php - onResponseAdded method

application/modules/moderation/handlers/Events.php

Is it the case that moderation needs to be enabled for admins to get notified? I'm guessing no... So I'm not sure what to do now. I'm using the corporate version 1.1.

Would it be possible to add our ISP IP ranges to your firewall rules, to allow us access your dev sever. That way we would be able to diagnose this problem quickly.

Corinne,

I think you need to:

1. Turn on our subnet - 178.x.x.x for some period of time for us to access it to help you quickly;
2. Try to change notification method from Native to SMTP in Admin->Mailing and see if it works.
3. Take a look at line 147-150 in application\modules\system\controllers/ResponseController.php It should definitely be with can_admin_access and representative and try to var_dump there or show in console the results;