Read-only mode

Hi, Denis,

could you please clarify your question? Do you mean specific user's permission only to read public content without the ability to leave feedback?

I would appreciate additional information related to your question.

Hi Liza,

By read-only mode we mean disabling create/update operations for all users

Hi, Denis,

thanks for the additional information.

The only option we can advise - you can enable the option when anonymous users wouldn't be able to create tickets and topics. These settings are available in Administration - System - Feedback and Help Desk. So any user without system login could only read public topics and knowledge base articles.

Please let us know if it works for you.