Can you specify the users that are allowed to create tickets

Cristian shared this question 2 years ago
Answered

Hi,

Our organization has 3 types of users and all must be registered to the system

Agent - tickets are assigned to them


User - he can ask questions, share ideas, etc but he can't create tickets.

UserPlus - same as user but he's the only type of user allowed to create tickets


Is this possible to do ?

thanks,

C.

Comments (1)

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Hello Cristian,


By default it's possible with some tweaks need to be done to the system to make the difference between users and usersplus in creating tickets.