Whats' Next?

Whats' Next?

New Idea

Roadmap - Whats' Next?

Under Consideration 6

Create Widget Chats for multiple teams...

5 Under Consideration

Instagram integration

3 Under Consideration

Advanced Search for Users in Community

5 Under Consideration

Android and ios apps for conversations

6 Under Consideration

Integration with HipChat

6 Under Consideration

Add support for SugarCRM

3 Under Consideration

Gather Feedback 6

Prevent agent from deleting tickets and chats

4 Gather Feedback

Badging & Awards for Answerers and Support Staff

26 Gather Feedback

Add Regular Expressions to be used in trigger conditions

3 Gather Feedback

Allow an optional (annotated) screenshot with feedback

8 Gather Feedback

RSS / follow for KB articles

2 Gather Feedback

Microsoft Onedrive and Teams

6 Gather Feedback

Planned 10

Use Variables in Canned Responses

3 Planned

Add option to get more votes on trending ideas

5 Planned

Group user tickets in a tab for team viewing

5 Planned

Go from one chapter to Another in Knowledge Base

2 Planned

Close votes for an idea within status settings

4 Planned

Add Light Agents with limited permissions

5 Planned

Merge all embeddable widgets into one

2 Planned

Allow enable/disable of topic types per forum

4 Planned

Send automated email with new ideas

6 Planned

Gather global satisfaction feedback on product through widget

2 Planned

In Progress 2

See who voted on comments

5 In Progress

Integrate predefined themes and New UI of frontend

5 In Progress

Completed 18

Link Tickets & Topics

Improve Team Management & System Permissions

Check in - Check Out for Business Day

Schedule Send of Replies

Development/implementation progress bar

Ability to manage user from topic/ticket page

Daylight saving time support

Forum Metrics

Make Chatbots & Build Scenarios

Option to see idea statistics by company instead of by user