Whats' Next?
New Idea

Roadmap - Whats' Next?

Under Consideration 6
Create Widget Chats for multiple teams... photo
4 Under Consideration
Instagram integration photo
3 Under Consideration
Advanced Search for Users in Community photo
4 Under Consideration
Android and ios apps for conversations photo
6 Under Consideration
Integration with HipChat photo
6 Under Consideration
Add support for SugarCRM photo
3 Under Consideration
Gather Feedback 8
Prevent agent from deleting tickets and chats photo
4 Gather Feedback
Badging & Awards for Answerers and Support Staff photo
26 Gather Feedback
See who voted on comments photo
5 Gather Feedback
Go from one chapter to Another in Knowledge Base photo
2 Gather Feedback
Allow an optional (annotated) screenshot with feedback photo
8 Gather Feedback
Add Regular Expressions to be used in trigger conditions photo
3 Gather Feedback
RSS / follow for KB articles photo
2 Gather Feedback
Microsoft Onedrive and Teams photo
5 Gather Feedback
Planned 9
Use Variables in Canned Responses photo
3 Planned
Add option to get more votes on trending ideas photo
5 Planned
Group user tickets in a tab for team viewing photo
5 Planned
Close votes for an idea within status settings photo
4 Planned
Add Light Agents with limited permissions photo
4 Planned
Merge all embeddable widgets into one photo
2 Planned
Allow enable/disable of topic types per forum photo
4 Planned
Send automated email with new ideas photo
6 Planned
Gather global satisfaction feedback on product through widget photo
2 Planned
In Progress 4
Improve Team Management & System Permissions photo
5 In Progress
Make Chatbots & Build Scenarios photo
5 In Progress
Option to see idea statistics by company instead of by user photo
7 In Progress
Integrate predefined themes and New UI of frontend photo
5 In Progress
Completed 13
Check in - Check Out for Business Day photo
4
Schedule Send of Replies photo
2
Development/implementation progress bar photo
11
Ability to manage user from topic/ticket page photo
2
Daylight saving time support photo
3
Forum Metrics photo
10
Report on Keyword Searches To Enable Adding of More FAQs photo
1
Sub Categories in Knowledge Base photo
2
OAuth User Fields Mapping photo
2
Show Responsible for Tasks in Table View in Reports photo
1
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