Would be nice if we could automatically set a ticket category in the ticket action rules.
Thank you for sharing idea. Put into the roadmap for upcoming 4.0
As a part of automation process, you don't need to set specific category for request. Just make request to be required field or set conditions and actions that would be required to be without that field.
If you would have specific use case, describe us in details and we would walk you through the automation process - how to set it up.
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