Can users see private topics?

Kris shared this question 2 years ago
Answered

I assumed users assigned to private topics could see them but this message indicates that they can't...


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Comments (3)

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Kris,

Private topics can be viewed only by the author of this topic and agents.

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Ok that notification is a inaccurate then. I would recommend changing it to make it clear that the topic author is included:


"This object is private. Only <topic-author-name>, you, and other agents can see it."


Thanks!


:)

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Kris,

We will consider your idea.

Thank you.