PRD - ProSKU Order Status Intake
Title
ProSKU Order Status Intake
Goals
Implement order status intake for ProSKU via API. This will allow us for faster and more reliable status updates into Hemi. Another benefit is that we will be able to automate the refund process as this is being done manually currently.
Due Dates
Timeline
| Project Start |
Sep 10, 2024 |
| Final Results By |
N/A Currently |
Department Deadlines
| Design Finalized (Hand-off to Dev) |
Sep 17, 2024 |
| --- |
--- |
| Development Finalized (Hand-off to QA) |
TBA |
| (xx working days after Design Finalized) |
| QA Finalized (Approve Going Live) |
TBA |
| (xx working days after Dev Finalized) |
| A/B Test Duration |
TBA (xx weeks) |
This doc was Last updated
09/10/2024
Stakeholders
| PRD Owner |
Hristiyan Georgiev |
| Product Manager |
Hristiyan Georgiev |
| Designer |
Not Applicable |
| Eng Lead |
TBA |
| Data Lead |
Not Applicable |
| QA |
TBA |
| Final Approval By |
Danail Deltchev |
Context about the problem we are trying to solve
- Order status intake is currently done via FTP which is not 100% effective plus we are not able to receive shipping statuses properly. At the moment we are only handling “full” order shipments which is not the correct status as we might have an order with two items and only one of them could be shipped as the other one was out of stock and need to be refunded. With our current process, we will mark the whole order as shipped (both items) and then issue a return-refund for the unshipped product. This process is generally not correct.
- Refunds are done manually and we would like to automate this process as there is a ton of margin for error when done manually.
Data investigation - sources and findings
- Data sources we looked at were
- Findings based on the data
- Pain points were identified through [Method (e.g.: user behavior)] observations via [TOOL (e.g.: Hotjar and internal testing)]
- Pain points were identified through the help of our customers who are using ProSKU as their warehouse management system.
Requirements
- Design
- Eng
- We need to create an API integration with ProSKU’s orders endpoint. This integration will need to look into a few order statuses and other objects in ProSKU’s API call responses.
- Documentation
- Documentation to be created
Project status and progress
- Prototype
- Design
- Eng
- Data
Meetings summaries
What did we learn?
Next Steps
- Scoping phase will begin sept 9th.
