We did not find "new topic" buttons in the mobile version

SpielerPlus shared this idea 23 months ago
Completed

Two of my collegues did not find the "New Topic" button in the mobile version. Only after searching for it, because they knew it must be somewhere, they recognized it. We are concerned, that our users will have similar problems.


We suggest:

1. Add a "NEW" button above the topics.

2. maybe remove the bottom bar, because the NEW & Search buttons are above the topics and are only relevant, if you are on the frontpage


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Comments (4)

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We cant remove bottom bar as it's action bar with all actions for both users and agents, but we would consider adding New Topic + New Ticket somewhere on the page.


Though, the process can also include the following use case. User searches for the answer and can't find it, if no answer is found there s a new topic button on results page.

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Ok, i understand, the bottom toolbar is essential.


But adding a "NEW" button would be very helpful. Reason is: most people won't search, because they are lazy :-D

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Got it. Will consider it.

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We have added + icon to the mobile UI on home screen.

This option should be pushed live with 4.0 version that would be available really soon.