merge FAQs and articles into Knowlege base

Kris shared this idea 2 years ago
Under Consideration

It would be great if I could put the FAQs and the articles together instead of having them in two separate sections. They should both be under the single header of knowledge base and then each category should have a listing for articles and FAQs. It just makes the system more cluttered having is separate. If someone wants information on a topic they want to see all of the information on a topic - this includes FAQs.


This would go a long way towards cleaning up the UI and making everything a lot easier to understand for my clients.

Comments (6)

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1

In this case we would need to rethink categorization of articles and faqs as they are different object types. Technically, how do you see it's working?

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I can provide design suggestions if you like.

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Design suggestions would be appreciated, but there are different use cases when new knowledge base structure should work in most of them. + we have technical aspect of organizing kb within the system.

So hopefully you would bring more light on how to make it more user friendly and clean for the community to benefit :)

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Here is a design. I simply grouped the FAQs with the articles. So the knowledge base is now simply split into categories:


KB / Category

NOT

KB / Type / Category


Much easier to understand and find information. Much easier to share with clients.


5b00f4a1696d7ccc9824db3cf3d87ac1

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Items are already being grouped after a search and this works perfectly. Combining them exactly like this in the KB would be perfect. Would be a lot smoother.


74948e06840389a1386802c00632d581

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Grouping in the search is done based on search relevancy. So we'll consider it a bit later how it it would be more convenient to view the content in any use case

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