Get rid of two methods for closing tickets
I know I opened maybe two private tickets for this topic, but now - we are four people in team who work with new help desk ticketing system. And no one from us understand why it works as it works.
Topics - list of statuses (for example problem has "known", "in progress", etc..) and every status has "Object state" value - "Opened"/"Closed"
Tickets - list of statuses like in case of topics. But instead of automatically apply same system - "Object state" like in topics, you have to do one extra step - close ticket manually by one extra button. Why??
Suggest to keep this request open for voting. Sorry for bothering again with this, but you still have four guys in Czech who are very confused with it and who later one by one click on "not yet closed tickets" and close them (which cause extra sending emails, extra work, etc etc...)