Custom field in Automation Action part
Hi, I want to create a widget (embedded in our external website) to let anonymous users submit a ticket. I want to let them input their email address, and the email address will be subscribed to the new ticket automatically (or send a notify email to the user only). Therefore, I created a custom field called "E-mail address" and set it as a required field.
The problem is, when I go to the trigger page and select "Subscribe" or "Notify" in the Actions part, I can't use my custom E-mail address field for it. I have set the condition to ensure there is "@myschoolemail.edu" at the end of the field.
Is there any solution for it?
Thanks a lot!