[Cloud version] Back up and export content

RCL shared this question 2 years ago
Answered

Is there any way to backup and export my content? (articles, forum posts...)


Thanks!

Comments (10)

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You can export topics and tickets in reports - browse section. Also there is option to export users on users list page.


Other options are not available unless you want to print any article or announcement

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In cloud version backups are on us so anyone can be sure that data is save

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Still no API?

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Isaak,

I've shared api privately. Soon we'll publish it live

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How do I export the comments on a topic? (Cloud version)

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Do you need to export them only one time? We can export and provide the comments for you.

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Probably once a week. If the comments are keyed via a unique id for the topic, so we'd have to do a "join" to match them up, we could handle that.


Thanks.

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Can you pull them via REST API?

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I'll have to study up on the API. Any sample code?

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You can retrieve comments for specified object using the URL like this:


https://help.useresponse.com/api/3.0/objects/2586/comments.json

Please pay attention to API Doc that is attached under this article in order to find out more details.

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