4.3.1 Version

Bug Fixes

  • Fixed issue related to "Unable to subscribe" notification displayed in top bar of agents interface;
  • Users didn't receive notifications on the objects they were subscribed to;
  • Fixed issue when agents couldn't leave a comment on the object page in agents interface (Microsoft Edge);
  • Admin signature wasn't displayed while leaving a comment (Microsoft Edge);
  • Fixed issue appeared in agents interface by clicking Comments metric in user profile;
  • Admin couldn't create SLA rules (for Enterprise customers);
  • Articles order in Knowledge base widget was different from backend;
  • Note information was covered by toolbar options when agent added internal note in the frontend;
  • Fixed bug related to Knowledge Base widget with video displayed incorrectly in the pop-up;
  • Fixed issue with drag and drop file uploading to the description area of the object;
  • Notifications settings couldn't be saved after disabling all notifications channels;
  • Triggers didn't work for "User Created" and "User Updated" events;

+10 more small bug fixes.

Is article helpful?