4.0.6 Version

New Features:

  • New Agents Interface;
  • Automation & Business Rules - triggers, scheduled events;
  • Multi-Forums Support (Enterprise Package);
  • Tickets Visibility (Enterprise Package);
  • Integrations with Social Networks - Facebook and Twitter;
  • SLA Management (Enterprise Package);
  • Notification Center;
  • User Reports + CRM Features;
  • Import Users from file;
  • System Time Zone and default date/time format;
  • New interface for Knowledge Base and Announcements management.
Is article helpful?