3.4 Version

This version requires your attention after upgrade. Please check your mailing settings on Administration - Mailing page to make sure outgoing and incoming mailboxes work correctly.

New Features

  • Added 3 more built-in languages: German, Spanish, French;
  • Reminders using Internal Notes with management on Dashboard;
  • Dashboard: My Reports section to select custom reports instead of Agent Replies;
  • WYSIWYG: new spoiler to hide text that should be seen on click.

Improvements

  • Help Desk: tickets are managed now only with statuses instead of states;
  • Dashboard: all links are opened within the same browser window;
  • Social Login: now users can authorize on /login even with private community;
  • Improved built-in translation system;
  • Mailing: improved mailing to send emails from different mailboxes but receive everything in one inbox;
  • Help Desk: improved ticketing system with ability of group messaging, send notifications from custom emails;
  • Now email notifications have attachments inside email if user attached files;

Bug Fixes

  • Attachments didn't work correctly on home screen welcome message widget, knowledge base;
  • WYSIWYG: fixed issue with pasting code;
  • Fixed parsing emails to tickets with truncation of previous conversation;
  • Mobile UI: submit button got out of screen when attaching more than 2 files on feedback submission form;
  • FAQs: big images didn't resize correctly in popups;
  • Some emails were going in conflicts by mistake before converting into tickets;
  • Attached .docx files were not opened correctly;
  • Fixed filters on Knowledge Base page;

+50 small tweaks, enhancements and bug fixes that made system more stable. 

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