- Help Desk: added custom fields in ticket rules;
- Help Desk: logging all emails between any number of CC;
- Auto-Archive topics settings;
- Mobile UI: access saved reports.
- Improved Auto-Upgrade to upgrade from old versions;
- Better translation tool;
- Help Desk: Added tags to ticketing system;
- When creating new user, you can set custom field;
- Now you can browse reports with tags and source filters;
- Help Desk: improved email templates and reply to comments feature;
- Objects with more than 10 comments will display latest 3 comments only to expand the rest on the click;
- Help Desk: Improved Sharing of tickets for other users to participate in the conversation.
- Properties are now hidden when all of them inside are hidden from user;
- Fixed changing type of topic with incorrect set of status for it;
- Fixed adding comments when moderation was on;
- When merging topics, votes were not displayed correctly;
- Similar topics displayed topics from inactive feedback types;
- Fixed filters on topics list page;
- When adding topic / ticket from another author, this author wasn't automatically subscribed to it and didn't get notifications;
- Help Desk: tickets were not reopened when "option to reopen on comment via email" was on;
- Chat: even with branding removal, UseResponse logo was shown;
+20 small bug fixes and improvements in desktop, mobile interface and system caching.