What's New / Improved
- New and improved system core. Old modules won't work in new system;
- Ticketing system in Help Desk module that allows you to add tickets via email, post replies via email to tickets and topics;
- Improved Knowledge Base with articles and FAQs;
- Home Screen Customization with Home Screen Widgets managed in Administration area;
- Improved user interface;
- Agents bar that is available only for support agents and administrators;
- New Reports section that allows to filter any field in object and save reports;
- Improved managements of topics and tickets with multi-action option on lists and ticket/topic page;
- Dashboard: now agents will see all topics and tickets they should have pay attention on one page - customized;
- New Widgets to place on any page of website - BETA;
- 200+ small improvements and tweaks in comparison to 2.3.11 release.